Refund Policy

Refund Policy

Kitchen Knock Refund Policy

Inspection & Returns:

The packaging of Goods shall be kept complete and in its original quality and original form; Customer can contact the relevant personnel to initiate the application for return and replacement Within 15 days from the date of purchase(check following form for details), and ensure that the goods are returned to the Kitchen Knock warehouse within 14 days after the successful application. The application requires original invoice details, reasons for return, and photos or videos as evidence.

Acceptance of the Goods must occur immediately following delivery and is established if the Customer signifies by words or conduct that the Goods are conforming or that the Customer retains them despite their nonconformity or deals with them in a way inconsistent with the Kitchen Knock office. The Customer may reject them on good grounds after a reasonable opportunity to inspect them. The rejection must immediately be communicated to Kitchen Knock in writing, with full particulars of the nonconformity. If payment arrangements are in place, they must be honored upon acceptance. If payment has been made, it will either be refunded by Kitchen Knock or credited towards payment of replacement Goods for the nonconforming Goods. All returned products must remain intact (keep the original quality and package). The Customer can return or exchange orders within (15) days from the invoiced date. Please provide the original invoice. Please refer to the Notes form for details.

Note:

 Smallware UsedNon-quality issues*Meet all the above conditionsNonrefundable
Nonreturnable
SmallwareUsedQuality issues*Meet all the above conditionsProvide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality problem has been confirmed, the order can be returned within (15) days from the invoiced date.
* Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable);
SmallwareNot UsedNon-quality issues*Meet all the above conditionsReturns or refunds within (7) days of invoiced date.
* Kitchen Knock will not be responsible for any costs incurred.
* Restocking Fee will be incurred. (20% of the discounted total price on all returned or refunded Goods)
SmallwareNot UsedQuality Issue*Meet all the above conditionsProvide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality issue has been confirmed, the order can be returned within (7) days from the invoiced date.
* Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable);
SmallwareTransport Damage*Meet all the above conditionsProvide pictures or other relevant evidence, at our discretion, if the shipping damage problem has been confirmed, the order can be returned within 7 days from the date of delivery or 24 hours from the date of invoice (insurance covered)
* Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable);
* Goods which have been used but which the Customer considers to have been damaged in transit are not eligible for return or refund;
Electrical EquipmentUsedNon-quality issues*Meet all the above conditionsNonrefundable
Nonreturnable
Electrical EquipmentUsedQuality issues*Meet all the above conditionsProvide pictures and other relevant evidence, at the Kitchen Knock’s discretion, if the quality problem has been confirmed, the order can be returned within (7) days from the invoiced date.
* After (7) days, the Kitchen Knock will be responsible for the warranty ;
* Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable);
Electrical EquipmentNot UsedNon-quality issues*Meet all the above conditionsReturns or refunds within (7) days of invoiced date.
* Kitchen Knock will not be responsible for any costs incurred.
* Restocking Fee will be incurred. (20% of the discounted total price on all returned or refunded Goods)
Electrical EquipmentNot UsedQuality Issue*Meet all the above conditionsProvide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality issue has been confirmed, the order can be returned within (15) days from the invoiced date.
* Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable);
Electrical EquipmentTransport Damage*Meet all the above conditionsProvide pictures or other relevant evidence, at our discretion, if the shipping damage problem has been confirmed, the order can be returned within 7 days from the date of delivery or 24 hours from the date of invoice (insurance covered)
* Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable);
* Goods which have been used but which the Customer considers to have been damaged in transit are not eligible for return or refund;
WorkBench& SinksUsedNon-quality issues*Meet all the above conditionsNonrefundable
Nonreturnable
WorkBench& SinksUsedQuality issues*Meet all the above conditionsProvide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality problem has been confirmed, the order can be returned within (15) days from the invoiced date.
* Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable);
WorkBench& SinksNot UsedNon-quality issues*Meet all the above conditionsReturns or refunds within (15) days of invoiced date.
* Kitchen Knock will not be responsible for any costs incurred.
* Restocking Fee will be incurred. (20% of the discounted total price on all returned or refunded Goods)
WorkBench& SinksNot UsedQuality Issue*Meet all the above conditionsProvide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality issue has been confirmed, the order can be returned within (15) days from the invoiced date.
* Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable);
WorkBench& SinksTransport Damage*Meet all the above conditionsProvide pictures or other relevant evidence, at our discretion, if the shipping damage problem has been confirmed, the order can be returned within 7 days from the date of delivery or 24 hours from the date of invoice (insurance covered)
* Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable);
* Goods which have been used but which the Customer considers to have been damaged in transit are not eligible for return or refund;