Kitchen Knock Refund Policy
Inspection & Returns:
The packaging of Goods shall be kept complete and in its original quality and original form; Customer can contact the relevant personnel to initiate the application for return and replacement Within 15 days from the date of purchase(check following form for details), and ensure that the goods are returned to the Kitchen Knock warehouse within 14 days after the successful application. The application requires original invoice details, reasons for return, and photos or videos as evidence.
Acceptance of the Goods must occur immediately following delivery and is established if the Customer signifies by words or conduct that the Goods are conforming or that the Customer retains them despite their nonconformity or deals with them in a way inconsistent with the Kitchen Knock office. The Customer may reject them on good grounds after a reasonable opportunity to inspect them. The rejection must immediately be communicated to Kitchen Knock in writing, with full particulars of the nonconformity. If payment arrangements are in place, they must be honored upon acceptance. If payment has been made, it will either be refunded by Kitchen Knock or credited towards payment of replacement Goods for the nonconforming Goods. All returned products must remain intact (keep the original quality and package). The Customer can return or exchange orders within (15) days from the invoiced date. Please provide the original invoice. Please refer to the Notes form for details.
Note:
Special note:
1. Nonrefundable/Nonreturnable Goods include:
Customized items;
Special order items;
While stock last items.
2. For health considerations, certain items cannot be returned or exchanged
3. For health and safety considerations, certain goods such as knives must be returned in proper packaging
4. Kitchen Knock only connects to the person or company with the corresponding name on the invoice
| Smallware | UsedNon-quality issues*Meet all the above conditions | Nonrefundable Nonreturnable |
| Smallware | UsedQuality issues*Meet all the above conditions | Provide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality problem has been confirmed, the order can be returned within (15) days from the invoiced date. * Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable); |
| Smallware | Not UsedNon-quality issues*Meet all the above conditions | Returns or refunds within (7) days of invoiced date. * Kitchen Knock will not be responsible for any costs incurred. * Restocking Fee will be incurred. (20% of the discounted total price on all returned or refunded Goods) |
| Smallware | Not UsedQuality Issue*Meet all the above conditions | Provide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality issue has been confirmed, the order can be returned within (7) days from the invoiced date. * Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable); |
| Smallware | Transport Damage*Meet all the above conditions | Provide pictures or other relevant evidence, at our discretion, if the shipping damage problem has been confirmed, the order can be returned within 7 days from the date of delivery or 24 hours from the date of invoice (insurance covered) * Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable); * Goods which have been used but which the Customer considers to have been damaged in transit are not eligible for return or refund; |
| Electrical Equipment | UsedNon-quality issues*Meet all the above conditions | Nonrefundable Nonreturnable |
| Electrical Equipment | UsedQuality issues*Meet all the above conditions | Provide pictures and other relevant evidence, at the Kitchen Knock’s discretion, if the quality problem has been confirmed, the order can be returned within (7) days from the invoiced date. * After (7) days, the Kitchen Knock will be responsible for the warranty ; * Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable); |
| Electrical Equipment | Not UsedNon-quality issues*Meet all the above conditions | Returns or refunds within (7) days of invoiced date. * Kitchen Knock will not be responsible for any costs incurred. * Restocking Fee will be incurred. (20% of the discounted total price on all returned or refunded Goods) |
| Electrical Equipment | Not UsedQuality Issue*Meet all the above conditions | Provide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality issue has been confirmed, the order can be returned within (15) days from the invoiced date. * Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable); |
| Electrical Equipment | Transport Damage*Meet all the above conditions | Provide pictures or other relevant evidence, at our discretion, if the shipping damage problem has been confirmed, the order can be returned within 7 days from the date of delivery or 24 hours from the date of invoice (insurance covered) * Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable); * Goods which have been used but which the Customer considers to have been damaged in transit are not eligible for return or refund; |
| WorkBench& Sinks | UsedNon-quality issues*Meet all the above conditions | Nonrefundable Nonreturnable |
| WorkBench& Sinks | UsedQuality issues*Meet all the above conditions | Provide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality problem has been confirmed, the order can be returned within (15) days from the invoiced date. * Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable); |
| WorkBench& Sinks | Not UsedNon-quality issues*Meet all the above conditions | Returns or refunds within (15) days of invoiced date. * Kitchen Knock will not be responsible for any costs incurred. * Restocking Fee will be incurred. (20% of the discounted total price on all returned or refunded Goods) |
| WorkBench& Sinks | Not UsedQuality Issue*Meet all the above conditions | Provide pictures or other relevant evidence, at the Kitchen Knock’s discretion, if the quality issue has been confirmed, the order can be returned within (15) days from the invoiced date. * Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable); |
| WorkBench& Sinks | Transport Damage*Meet all the above conditions | Provide pictures or other relevant evidence, at our discretion, if the shipping damage problem has been confirmed, the order can be returned within 7 days from the date of delivery or 24 hours from the date of invoice (insurance covered) * Kitchen Knock will be responsible for all shipping costs (shipping costs must be reasonable); * Goods which have been used but which the Customer considers to have been damaged in transit are not eligible for return or refund; |
Special cases will be handled by the manager after approval.
Return Requirements: Packaging Intact, Complete Accessories, No Impact on Sales.