Privacy policy
Last updated: July 22, 2025
Kitchen Knock Privacy Policy
Introduction
Kitchen Knock Pty Ltd. (ABN: 42617601411) (Kitchen Knock) respects your privacy and is committed to protecting any personal information that you may give us. We comply with the Privacy Act 1988 and other applicable privacy protection laws.
This Privacy Policy explains how we handle your personal information when you visit our website. You can contact our customer support if you have any questions after reading this Privacy Policy.
Important Information
This Privacy Statement is intended to provide you with information about how Kitchen Knock collects and processes your personal data through your use of this website, including any data you may provide through this website when you register for our newsletter, purchase products or services.
This website is not intended for children. We do not intentionally collect data related to anyone under the age of 18.
When we collect or process your personal data, you must read this Privacy Statement and any other privacy statements or fair processing notices that we may provide in specific circumstances, so that you fully understand how and why we use your data.
When we refer to “we”, "us" or "our" in this Privacy Statement, we refer to Kitchen Knock Pty Ltd. which is responsible for processing your data.
You need to review this Privacy Statement regularly, as we may change the content to reflect the way we provide our products and services.
It is important that the personal data we hold about you is accurate and up-to-date. If your personal information changes, please inform us.
Data We Collect
Kitchen Knock collects personal and sensitive information when necessary for our functions or activities. We may collect, use, store and transfer different kinds of personal data about you which includes but not limited to:
l Identity Data: first name, maiden name, last name, username, title, date of birth and gender.
l Contact Data: billing address, delivery address, email and phone numbers.
l Financial Data: bank account and payment card details.
l Transaction Data: payments and purchase history.
l Technical Data: internet protocol (IP) address, your login data, location, operating system and platform and the devices information used to access our website.
l Profile Data: username and password, purchases or orders, preferences and feedback.
l Usage Data: how you use our website, products and services.
l Marketing and Communications Data: your preferences in receiving marketing newsletters and your communication preferences.
Claim: Kitchen Knock does not handle special category data such as health information, religious beliefs, sexual orientation, political views, or criminal records.
How We Collect Your Data
Personal information can be collected when you:
l Register for a Kitchen Knock account on our website
l Place orders for our products or services (online, by phone, or in-store)
l Contact our customer service team through various channels (email, phone, mail, or in-person)
l Complete transactions (including purchases and refunds)
l Participate in promotions, events, or service consultations
l Browse our website (we may collect information about your device, your browsing actions and patterns)
How We Use Your Data
The terms "Personal Information" and "Sensitive Information" have the same meaning as defined in the “Privacy Act 1988”. Personal Information includes any data that can be used to identify you as an individual.
l Kitchen Knock uses Personal Information to:
- Process sales of our products and services
- Improve our product range and customer experience
- Link your provided information across our digital services to personalize your experience
l We may analyze your interactions with our website, including:
- Products or pages you view
- Items in your shopping cart
This helps us:
- Tailor relevant browsing experiences
- Provide stock availability updates
- Send marketing communications or special offers (with your consent) based on your interests
l Data Security
All collected information is processed and stored securely. If we receive unsolicited Personal Information that we don't reasonably need, we will either identify or delete it to protect your privacy.
l Marketing Communications
With your consent, we may send information about products, services, and offers through:
- SMS
- Website messages
- Social media
- Postal mail
We will respect your preferred contact method whenever possible.
Disclosure of Your Data
l Kitchen Knock may share relevant information with third-party companies when necessary to:
- Fulfill product deliveries
- Provide repair services
- Process warranty claims
- Complete other services you request
l Our Strict Sharing Principles:
- Limited Use - Service providers may only use your information for the specific purpose we authorize
- Privacy Compliance - All partners must adhere to privacy laws and safeguard their data
- No Sale of Data - We never sell Personal Information to any individuals or organizations
l Exceptions to Disclosure:
We will not disclose your Personal or Sensitive Information unless:
- You provide explicit consent
- Required by law (including Australian law enforcement, government agencies, or regulators)
- Permitted under legal authority
l Our Commitment:
All information sharing follows:
- The purposes outlined in this Privacy Policy
- Applicable Australian privacy regulations
- Our internal data protection standards
Anonymity
Kitchen Knock understands and respects your right to deal with us without providing any personal information requested by us. If you choose not to provide us the information we asked for, we will not be able to provide the goods or services, particularly if the information is required by law.
Data Security
l We implement robust security measures to protect your personal data against:
- Unauthorized access or disclosure
- Accidental loss or alteration
- Improper use or processing
l Our protection framework includes:
- Restricted access limited to authorized personnel with legitimate business needs
- Mandatory confidentiality agreements for all employees and third-party processors
- Encrypted data transfers and secure storage systems
l We maintain incident response procedures to:
- Investigate any suspected data breaches
- Notify affected individuals and regulators when legally required
Data Retention & Cross-Border Transfers
l Retention Periods
We retain personal data only:
- As long as necessary for its original purpose
- To meet legal/regulatory obligations (e.g., tax records for 7 years)
- For active customer accounts (until 2 years after last activity)
l Our retention assessments consider:
- Data sensitivity and potential risks
- Alternative processing methods
- Applicable Australian and international laws
l Data Disposal
When no longer needed, we either:
- Securely destroy records, or
- Permanently anonymize data for analytical use
l International Transfers
Your information may be processed by:
- Our Australian-based systems
- Trusted global service providers
l For all cross-border transfers, we ensure:
- Equivalent protection standards through contractual safeguards
- Compliance with the Privacy Act 1988 requirements
- Regular security audits of overseas processors
Your Rights
l Under Australian privacy laws, you have the right to:
- Access - Request a copy of your personal data we hold
- Correct - Update inaccurate or incomplete information
- Delete - Request erasure of your data (where no legal requirement exists)
- Restrict - Limit how we process your information
- Object - To certain processing activities (e.g., direct marketing)
- Portability - Receive your data in a machine-readable format
- Withdraw Consent - For any consent-based processing
- Challenge Automated Decisions - Request human review of algorithmic outcomes
l Our Process:
1. Identity Verification - We'll request proof of ID for security
2. No Fee Policy - Free service unless requests are manifestly unfounded/excessive
3. Response Timeline - Within 30 days (we'll notify if extended for complex cases)
4. Correction Channels - Update your account online or request manual corrections
l Special Provisions:
- Online members can edit profile data via our website portal
- Sensitive information receives additional protection layers
- We may deny access only when permitted under Australian Privacy Principles (APPs), such as when granting access would pose a serious threat to health or safety
l What We Need From You:
To process requests efficiently, please specify:
- Which right(s) you're exercising
- Relevant timeframes/transaction details
- Preferred response format (digital/physical)
l Our Commitment:
We will:
- Never charge for routine requests
- Explain any refusal in writing with appeal options
- Keep you informed throughout the process
Third Parties
This website may from time to time contain links to third-party websites, plugins and applications. Clicking on these links or enabling these connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy statement of each website you visit.
Resolving Privacy Concerns
If you believe we've mishandled your personal information:
1. Contact Us First
We encourage you to first submit your complaint to:
- Email: info@kitchenknock.com.au
- Phone: 0296480221
We will:
- Acknowledge receipt within 3 business days
- Investigate thoroughly
- Provide a substantive response within 30 days
- Outline any corrective actions we'll take
2. Regulatory Escalation
If unsatisfied with our resolution, you may contact the Office of the Australian Information Commissioner at enquiries@oaic.gov.au or on 1300 363 992.
3. Our Commitment
- We treat all complaints confidentially
- No retaliation for legitimate privacy concerns
- Continuous improvement based on feedback
Contacting Kitchen Knock:
Email: info@kitchenknock.com.au
Phone: 0296480221
Address: E/290 Parramatta Rd, Auburn NSW 2144